IlliniCare Health is committed to protecting the privacy and security of our members’ information. On Aug.6. 2019, we became aware of an unauthorized disclosure to monday.com – an online project management software tool. The incident occurred when a file was inadvertently uploaded containing protected health information to monday.com. The information potentially compromised includes Name, Address, Date of Birth, Medicaid ID number, Diagnoses and other medical information. We are working to help prevent something like this from happening in the future. Actions we are taking include:
- Working with the monday.com to ensure the member information is permanently deleted from all backup drives on monday.com.
- Reinforcing our policies and procedures around transferring files that include protected health information of members.
- Reviewing our practices in relation to submission of protected health information.
IlliniCare Health has no reason to believe any member’s information has been used wrongly. Member Services is available to answer questions from 8 a.m. to 8 p.m., Monday through Friday. Contact us by phone at 1-877-647-4848. For more help on steps you can take to protect your information, you can contact the Federal Trade Commission at ftc.gov or 1-877-438-4338.