Quality Improvement Program

IlliniCare Health's Quality Improvement (QI) Program focuses on preventive health. The program creates plans, puts those plans into action, and measures efforts to improve your health and safety. 

The QI Program strives to make a difference in health outcomes. It develops actions to improve member and provider satisfaction. IlliniCare Health involves providers within our plan. The providers assist with developing and monitoring activities of the QI Program as well as providing insight into preventive health resources and information.

For questions about the QI Program and our progress on meeting goals, call the Member Services department at 1-866-329-4701 (TDD/TTY 1-866-811-2452).

The QI Program also reviews services provided to our members. We have clinical practice guidelines for certain conditions. If you would like a copy of these guidelines or need more information about programs call us at 1-866-329-4701 (TDD/TTY 1-866-811-2452).

Information and/or a full copy of IlliniCare Health's current QI Program Description is available upon request.