At IlliniCare Health, we want you to continue getting the health care coverage you need. We want to make sure your benefits such as free transportation and CentAccount rewards will not be disrupted. To continue getting services from IlliniCare Health, members need to renew their coverage every year! This process is called Redetermination. Below are some things to remember:
- You may receive a Medical Renewal Form by mail from the Department of Healthcare and Family Services (HFS).
- When you get your form, fill it out and find all the supporting documents (sometimes referred to as “proofs”) it asks for.
- Send your completed form with all of your supporting documents back by mail, fax or e-mail to HFS.
Mailing Address: P.O. Box 19138, Springfield, IL 62763
Fax Number: 844-736-3563
- Be sure to sign and return your form by the due date. You can find the due date on your form.
If you need help renewing your benefits or have any questions call HFS at 1-855-458-4945 (TTY: 1-855-694-5458). If you have any questions about your current benefits or need in person assistance filling out your forms call IlliniCare Health at 866-329-4701 (TTY: 711).
Thank you for being a valued member!