Managed Long Term Services and Supports

This website has information about IlliniCare Health’s benefits, services and programs available to our members through the Managed Long Term Services and Supports (MLTSS) program.

Click to view the the MLTSS Member Handbook.

For any questions, please contact Member Services at 1-844-316-7562 (TDD/TTY 1-866-811-2452).

How to Enroll

If you are eligible for the Medicare-Medicaid (MMAI) program but have opted out and residing in a nursing facility or receiving waiver services you will have the option to choose your MLTSS program. If you do not choose you will be assigned to a Managed Care Organization.

You have the option to choose an MMAI program or MLTSS program.

You can call Illinois Client Enrollment Services (CES) from 8 a.m. to 7 p.m. Monday through Friday and 9 a.m. to 3 p.m. on Saturday, and a customer service representative will assist you:

CES Customer Service is 1-877-912-8880, TTY: 1-866-565-8576.