Managed Long Term Services & Supports Benefit Overview

IlliniCare Health offers health insurance plans with comprehensive healthcare services that suit the needs of families and individuals throughout Illinois.

IlliniCare Health can help you find a provider, find local resources, plan an appointment and find transportation. Call Member Services at 1-844-316-7562 (TTY: 711).

View some of IlliniCare Health's benefits below. You can also view more information in our Member Handbook.        

IlliniCare Health members receive the following behavioral health benefits:

  • Counseling
  • Substance Abuse Services
  • Inpatient Mental Health
  • Mental Health Drugs

Care coordination and disease coaching are part of your health benefits and are provided to you at no cost. IlliniCare Health pays for these services. We provide services for many conditions, such as asthma, diabetes, COPD, high-risk pregnancy and many more. Call Member Services at 1-844-316-7562 (TTY: 711).

As an IlliniCare Health Member, you can choose who you see for your healthcare needs from our network of Providers. We have many for you to choose from. If you need help choosing a provider, call member services at 1-844-316-7562 (TTY: 711).

Our Nurse Advice Line is ready to answer your health questions 24 hours a day – every day of the year. It is staffed with Registered Nurses. These nurses have spent lots of time caring for people. Now they are ready and eager to help you. Call 1-844-316-7562 and say "Nurse."

Through our MemberConnections program, we can help you get the support you need. A MemberConnections team member can talk to you over the phone. They can also visit your home. They can talk to you about things like how to choose a doctor, plan benefits and living healthy. They can also connect you to community social service programs. These programs will help you with food, housing and clothing.

Interpreter services are provided free of charge to you during any service or grievance process. This includes American Sign Language and real-time oral interpretation.

If you need something translated into a language other than English, please call IlliniCare Health. We can also provide things in other formats such as Braille, CD or large print.

If you need an interpreter for your medical appointment, contact IlliniCare Health 48 hours before your appointment.

Non-emergency transportation services are covered by IlliniCare Health for medically necessary services. IlliniCare Health will also provide an escort, if authorized in advance. To schedule transportation, please call 1-844-316-7562.

IlliniCare Health covers ambulance transportation to the nearest hospital for emergency situations. You do not need to contact IlliniCare Health before using an ambulance for emergencies.